Networking Services

Businesses need strong communication and networks to survive and grow themselves. It demands strong IT infrastructure, with an increased focus on Networks – which has become the backbone of organizational growth. And with the emergence of newer technologies and dispersed geographical operations, management of networks becomes a herculean task. Organization over the years have realized that network outsourcing to best of breed IT service providers can yield them significant cost savings and business benefits. It has matured to an extent where mass skill sets are available and they can be administer nearly 100% through very advanced management tools with remote delivery model.

Our offerings are conceptualized, implemented and delivered keeping in mind entire suite of services:

  • Network Integration Services
  • Network Managed Services
  • LAN management, WAN management
  • Network System Integration Services


Infrastructure Support Services

Hyperconverged, Converged or traditional, compute and storage delivers the performance if designed by experienced hands. We bring in our years of experience across industries to help you deliver the best user experience to your clients.

Be it out of service life or within service life, we ensure that you hardware is repaired, maintained and services all across India 24×7.

  • Infrastructure consulting
  • AMC & FMS Services
  • Security & Surveillance
  • Remote Support across India


Annual Maintenance Contract

As Annual Maintenance Contract (AMC) Services provider, Creative Infolink maintains the IT infrastructure, provides dedicated man-power from offshore or on the site. In Annual Maintenance Contract, our engineers visits the site to resolve problems and help clients prevent breakdowns.

Parameters Considered for Annual Maintenance Contract

  • IT asset to be managed
  • Number of On-site visits
  • Response time to resolve problems
  • Remote support availability
  • Additional instances of support to fix the breakdown
  • Comprehensive or non-comprehensive maintenance contract for IT asset


Installation & Configuration Services for Servers & Storages

As an Installation & Configuration Services provider, Creative Infolink sets up the Hardware Server & Storage, provides dedicated certified and skilled man-power from offshore or on the site. In addition to one-time setup, client can sign in Annual Maintenance Contract with us where in our engineers visits the site to resolve problems and help clients prevent breakdowns.

We analyse your hardware requirements in detail to produce a comprehensive technical specification in accordance with your requirements then obtain competing quotations for the specification from the leading manufacturers and suppliers, including Hewlett Packard, IBM and Cisco and then procure, install, configure and maintain the hardware.

We also supply, install, configure and maintain electronic point of sale (EPOS) systems (including cash registers), closed circuit television (CCTV) systems (including CCTV video cameras, recording systems, monitors and cabling) and voice communication systems.

OUR COVERAGE

OFFICE LOCATIONS

Kolkata ( Corporate & HQ ), Bangalore, Jamshedpur ,Pune, Delhi


REGIONAL STOCK LOCATIONS

Kolkata, Bhubaneswar, Jamshedpur, Guwahati, Raipur, Pune, Mumbai, Delhi, Chennai, Bangalore, Jaipur

Service Delivery Approach

1. PLAN & ORGANIZE

  • Understand Scope of work
  • Historical Data Analysis
  • Project Planning
  • Design Transition Strategy

2. ACQUIRE & IMPLEMENT

  • Spare Stocking
  • Transition Management
  • Asset Tagging & Verification
  • Handover to Delivery Team

3. DELIVER & SUPPORT

  • Implementation of Central Helpdesk
  • Purchase & Stores Management
  • Integration w/ CIPL Service Delivery
  • Escalation & Exception Management

4. MONITOR & REVIEW

  • Incident Analysis
  • Process Monitoring & Review
  • Ongoing Customer Feedback
  • Proactive/Corrective Action

ITSM Tools

Modules

Contract Management

  • Complete management through the lifecycle of an IT Support contract
  • Repository of Project details – Assets, SLA, location, contact information, billing, service priority

Helpdesk Management

  • End to End Incident management
  • Assignment of Spares
  • Repeat & Historical call Analysis, Call Cost Management

Services & Spare Management

  • Spare Indenting and Tagging and Optimization
  • Vendor, Outsourced Services Management
  • Defective, Repair & TRC management